Tuesday, 29 November 2016

Show Your Support For Consumerist This Giving Tuesday; Donations Will Be Matched

Consumerist doesn’t take advertising. We answer to consumers, not corporations. That’s why on this Giving Tuesday we need consumers like you to support our work, and all the work done at Consumer Reports. Show your support today and your gift will be matched up to $20,000.

With you and millions of consumers like you, we can hold manufacturers and the government accountable.

This Giving Tuesday, donate $50 or more to support Consumerist and receive a 1-year subscription to Consumer Reports Digital, in addition to other great member benefits.

Independent, nonpartisan journalism needs you more than ever. Please donate today.


by consumerist.com via Consumerist

Feds Warn Banks: High-Pressure Incentives Can Lead To Another Wells Fargo Fiasco

As Wells Fargo continues to dig itself out of a years-long — if not decade-longfake account fiasco perpetrated by employees under strain from high-pressure sales goals, federal regulators are warning other financial institutions that these sorts of programs could harm consumers and possibly lead to stiff penalties.

The Consumer Financial Protection Bureau issued a compliance bulletin Monday urging supervised financial companies to take steps to ensure their incentive programs for employees and service providers to meet sales goals do not lead to improper — and illegal — actions.

According to the CFPB bulletin [PDF], tying bonuses or employment status to unrealistic sales goals or to the terms of transactions may intentionally or unintentionally encourage illegal practices such as unauthorized account openings, unauthorized opt-ins to overdraft services, deceptive sales tactics, and steering consumers into less favorable products — all practices that Wells Fargo employees were found to engage in for nearly a decade as a means to meeting sales goals and keep their jobs

While the Bureau recognizes that incentive programs have been used for years by financial institutions to reward and retain employees, it is concerned that if left unchecked, such programs could lead to additional Wells Fargo-like fiascos.

To that end, the CFPB outlined existing guidance on how to properly monitor and implement incentives.

• Board and Management Oversight — Executives, managers, and supervisors should work to ensure that customers are only offered products likely to benefit their interests; the programs should be viewed not only for their overall outcome, but also how they could harm consumers.

• Policies and Training — Financial institutions should provide employees with clear policies for incentives and provide training seminars to ensure that these policies are understood and implemented.

• Monitoring — Companies should design overall compliance monitoring programs that track key metrics that may indicate incentives are leading to improper behavior by employees or service providers.

• Corrective Action — If a company finds evidence of improper actions by employees tied to an incentive program, corrective action should be taken immediately; this could include termination, changes to incentive programs, and remediation for harmed customers.

• Independent Compliance Audits — Audits should be scheduled to address incentives and consumer outcomes across all products or services. Theses audits should be conducted independently of both the compliance program and the business functions.


by Ashlee Kieler via Consumerist

NFL Denies It Is Looking To Get Rid Of Thursday Night Football

It hasn’t been a banner year for the NFL, with ratings now sagging for what had seemed to be an unstoppable TV sports juggernaut. Now the league is fending off rumors that it has plans to get rid of meh-rated Thursday Night Football when its current TV deals are expired.

The Thursday night games are branded under the league’s NFL Network umbrella, but the network also shares broadcasting of many of these games with CBS and NBC. That lack of a dedicated major network may have something to do with Thursday’s low ratings.

On Sunday, Pro Football Talk’s Mike Florio reported that the NFL was looking at whether to reduce or get rid of Thursday Night Football after the 2017 season when its existing Thursday arrangement with CBS and NBC comes up for renewal.

Before my Eagles got thumped by Packers last night, the league released a statement, claiming it is “fully committed to Thursday Night Football and any reports to the contrary are unfounded.”

The Wall Street Journal notes that the league has not yet met with CBS and NBC to discuss the future of the Thursday night games, but that it’s unlikely they would vanish entirely. That’s because the NFL Network must carry at least eight games per season, and Thursday is really the network’s only opportunity to air a game that wouldn’t go head-to-head with another game broadcast on a major network.

One good piece of news from the Journal story is that the NFL will no longer air its London games at the ungodly hour of 9:30 a.m. ET/6:30 a.m. PT. Instead, those games will once again air in the afternoon.


by Chris Morran via Consumerist

Report: Amazon Working On An Alexa-Controlled Speaker With A Touchscreen

Are we heading toward a future where you control everything in your home by speaking to a disembodied voice? Amazon certainly seems to be going in that direction, with a new report that it’s working on a premium speaker powered by Alexa, a sort of souped-up Echo, featuring a large screen.

According to a report from Bloomberg, citing those ever-mysterious “people familiar with the matter,” the new technology will feature a seven-inch touchscreen, which is a departure from Amazon’s current lineup of screen-free Echo devices.

A screen will help users access content like weather forecasts, calendars, and news, the insiders said. The device will also be larger, and tilt upwards so the screen is visible when it’s sitting on a counter and the user is standing. Alexa will sound better as well, as the new tech will have high-grade speakers, one of the insiders explained.

So when can we expect to see this new speaker hit the market? The screen-speaker combination is expected to be announced as soon as the first quarter of 2017, and will likely be priced much higher than Amazon’s current sparks (which cost $50, $130, and $180).

If the report is true, this could be a sign that Amazon is inching toward that sci-fi reality where everything you do in your home — from watching TV to shopping for toilet paper — can be accomplished by speaking to one device that’s connected to everything.

Amazon has some competition in this arena: Google is pushing its Home speaker, while Apple is reportedly working on its own home device controlled by its Siri digital assistant.


by Mary Beth Quirk via Consumerist

Monday, 28 November 2016

McDonald’s Serving Deep Fried Cheese Curds In Wisconsin

We hear that Wisconsin is a pretty good place to live if you like cheese, but a new local offering from McDonald’s has made it an even better one. That’s because as a limited-time offering, the fast food chain is selling deep fried cheese curds in its restaurants across the Badger State.

This is the latest in the chain’s local foods promotions, the most successful of which was the Gilroy Garlic Fries that eventually reached 240 restaurants around San Francisco. Wisconsin has the honor of two of these promotions going on at once, since its McDonald’s restaurants are also selling Johnsonville bratwursts now that grilling season is over.

The box of curds costs $3, and is also on the McPick 2 for $5 menu, so you can buy two boxes of them for a discount. There are apparently other items on the menu that are not fried cheese.

Since our normal Wisconsin correspondent is out of the state, we resorted to a review of the curds (and the bratwurst) from a local publication in Madison. The verdict: the breading on the curds could be better, and someone thought it would be a good idea to put both ketchup and mustard on the brats. The Milwaukee Journal concurs: yep, these foods definitely exist, and they aren’t bad, but that doesn’t make them good.

“Maybe what McDonald’s needs to do is put cheese curds on the menu in any every state except Wisconsin,” observes Rob Thomas of the Cap Times, “letting folks in Delaware, New Mexico and Alabama know what they’ve been missing all this time.” Maybe that’s what McDonald’s could do for everyone: bring mediocre versions of our best regional foods nationwide.

(via Brand Eating)


by Laura Northrup via Consumerist

L.L. Bean’s Duck Boots Still All The Rage, Continue To Be Backordered

Last year, L.L. Bean hired 100 additional workers to ramp up production of their iconic, unglamorous USA-made duck boots. Nonetheless, the popular footwear was quickly put on backorder. Now, the long-time retailer is once again putting some styles on backorder, despite increasing production, hiring additional employees, and making plans for a larger facility. 

Boston.com reports that a sense of nostalgia and a desire for functional winter footwear has caused Maine-based L.L. Bean to revamp its production processes, but those efforts haven’t yet done the trick.

In fact, sales of the boots have increased from less than 100,000/year a decade ago to an estimated 600,000 this year.

The renewed popularity of the boots is part of a larger resurgence in the “what is old is new” mantra, Boston.com reports.

“There can be times when true classics become trendy,” Dan Hess, CEO of Merchant Forecast, an independent research company, says. “Teenage girls in Malibu are not always going to be wearing L.L. Bean boots, but they are right now.”

While other brands have seen revived interest in the past, only to be brought down a peg when the novelty wears off, L.L. Bean believes its product is different.

“They’re gravitating to the past and anchoring themselves into it,” Willie Lambert, Bean’s merchandising manager for footwear, tells Boston.com.

However, those increases come with a few hiccups. A look at L.L. Bean’s websites shows several varieties of the company’s Original boots are already on backorder, some listing an estimated availability of late January.

boots

A similar situation played out last year, when the company — despite hiring 100 more workers — put the shoes on backorder.

“We are doing our best to keep up with demand, but there are a few styles and sizes that will show a backorder at any given time this season,” a rep for the company tells Consumerist.

Although summer months aren’t exactly the time when consumers are shopping for winter boots, a Consumerist staff member recalls seeing a lot of boots available at an L.L. Bean outlet in Lake George, NY just a few months ago. However, a rep for the retailer says the availability wasn’t a result of excess production last year.

“We had backorders through the year,” the rep said. “However, at one point there were limited quantities of boots at some of the outlets – they were not first quality. Overstock or year-old product does sometimes go to the outlets, but Bean Boots produced this summer would have gone into stock for this fall.”

Nostalgic customers still seeking out LL Bean’s ol’ boots [Boston.com]


by Ashlee Kieler via Consumerist

‘DirecTV Now’ Streaming Service Will Launch Nov. 30; Starting At $35 For 60 Channels

After months of teasing the eventual launch of DirecTV Now — a live-TV streaming service that doesn’t require a subscription to cable — AT&T has finally announced the important details of the product that will kick off on Nov. 30 at a price ranging from $35 for around 60 channels to $70 for more than 120 channels.

The service will launch in four different tiers: $35 (dubbed “Live a Little); $50 (80+ channels, “Just Right”); $60 (100+ channels, “Go Big”); and $70 (Gotta Have It). Each tier will allow users to have two simultaneous streams going at any given time.

At launch, the “Go Big” package will sell for only $35/month. AT&T claims that customers who take advantage of this promotion will be grandfathered in after the price increases. For subscribers willing to commit to multiple months, AT&T will offer free Apple TV streaming devices. A single month commitment can also get you an Amazon Fire TV streaming stick for plugging into your TV.

We’ll update this post later when we have more on the individual channels, but AT&T claims that each tier is not padded out with random music channels or super-niche offerings.

That said, the company acknowledged the lack of CBS and Showtime, though AT&T says it is still working on a deal with the network.

DirecTV Now also doesn’t offer 4K streaming yet, though the company repeatedly made the point that the service is software based and that this is “just the beginning.”

“People expect choice, flexibility… options,” explained AT&T exec John Stankey at the Monday afternoon press event in Manhattan.

He explained that, with more than half of AT&T customers now buying video content on screens other than their TVs, the company took a mobile-first approach to building the DirecTV Now platform.

“Every piece of content can be used on mobile and in the living room,” said Stankey.

Given that AT&T and DirecTV already have a combined pay-TV audience of more than 25 million in the U.S., why is the company selling a service that is more affordable and portable than its current big-ticket products?

According to Stankey, the notion is to “open up a whole new segment of the market” — meaning cord-cutters, cord-nevers, and people with bad credit who can’t currently get traditional pay-TV service.

The hope is to “establish a relationship using DirecTV Now” and then sell these customers on other AT&T products and services.

More to come after we get some hands-on with the service after the press conference.


by Chris Morran via Consumerist