Though Jewel isn’t saying how many customers may have been affected, it confirmed to the Chicago Tribune that “some” customers could’ve had issues.
“Late last week, our third-party payment processor notified us that there was a payment system outage which resulted in some customers’ debit and credit cards inadvertently being charged twice or more for one transaction,” a Jewel spokeswoman told the Tribune. “We are investigating this issue with the processor, and we deeply regret any issues that customers may have experienced as a result of this.”
One woman was frustrated to find that she ended up getting hit with additional charges on her card after she bought $306.45 worth of groceries on Friday, and had trouble with the transaction going through. The cashier had her repeatedly swipe her card, she says, up to about six times. A manager eventually got involved and had her swipe the card three times — once for $106.45 and two times each for $100.
The next day, she found her bank account had been charged an extra $100, and said Jewel told her the charge would be reversed within two days. But on Sunday she found more surprises in her bank account: she hadn’t been credited for that $100 overcharge, and was also hit with $306.45 in increments of $106.45, $100.00 and $100.00. Needless to say, she’s still not happy that she’s paid more than $700 now for $300 worth of groceries.
“I am going to have checks bounce and get non-sufficient funds charges posted to my account and have my other payments and debits affected,” she said, adding that Jewel should’ve posted a notice notifying customers about the processing.
Shopper says Jewel debit glitch cost her $400 [Chicago Tribune]
by Mary Beth Quirk via Consumerist
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