Facebook is continuing its efforts to transform Messenger from simply a chatting platform into a customer service portal with a foray into travel: the social media company announced a new partnership with KLM Royal Dutch Airlines that will let the carrier’s customers access their boarding pass and other flight information through the Messenger app.
Flyers on KLM will be able to pull up things like their boarding passes, itineraries and frequent flyer number, get check-in reminders and flight status updates, rebook flights, and contact customer support through a Messenger chat thread.
The feature will work everywhere Messenger and KLM are both accessible.
“This is one that I’ve been personally eager to solve for a while,” Facebook’s head of Messenger, David Marcus, said in a Facebook post on Wednesday. “Removing stress, and complication from air travel. I’m excited to announce that our first airline partner on Messenger will start rolling out their presence today.”
It’s likely that other airlines will also sign up for the integration as well. They’ll join other Facebook business partners like Uber, Lyft, and online clothing retailers Everlane and Zulilly.
by Mary Beth Quirk via Consumerist
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