Thursday 9 June 2016

American Airlines Flight Attendant Tells Passenger To “Shut Up” In Spat Over Service

We’ve seen passengers and airline workers exchange heated words before, often over things like seating assignments or attire. But a fight between an American Airlines flight attendant and a passenger on a recent flight all boiled down to one thing: pasta.

It all started when the crew ran out of pasta before serving a business class passenger on a June 5 flight from Punta Cana, Dominican Republic, to Miami, reports ABC News [warning: link has video of the incident that autoplays].

The passenger said he asked why the flight attendant had taken orders for the rows before his and after his, telling ABC that the attendant then became aggressive.

“I just wanted to know why my row got asked last. I mean, I was in the second rows of business class, and the rows behind me and in front of me were asked,” the passenger wrote in a blog post. “That is no order that makes sense in my mind.”

He says that the flight attendant said that the meals depend on the direction of the plane, and to “do your research.”

The passenger began filming at some point, and asked the attendant his name.

“Shut up and don’t talk to me again, okay?” the flight attendant says in the video. “If you talk to me again, I tell the cops, and you get arrested in Miami.”

He says another flight attendant then spoke with him, who apologized for her coworker’s behavior and was “exactly the type of flight attendant that is ideal for a situation like that.”

As for the question that started the whole spat, the passenger admits, “Maybe I could have asked in a nicer way, but I wasn’t aggressive like he was.”

An American Airlines spokesman told ABC News that it is reviewing the incident internally.

Flight Attendant Tells Passenger to ‘Shut Up’ After Argument Over Pasta [ABC News]


by Mary Beth Quirk via Consumerist

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